Effective date: 2026-06-02. Version: 2026-06-02. Legal counsel review required before final publication.
We may collect personal information such as your name, email address, phone number, message details, request type, and contact preferences when you request support, ask a question, inquire about services, or submit a public form. Please do not submit Social Security numbers, account passwords, financial account numbers, or confidential medical details through website forms.
We use collected information to respond to inquiries, route requests to the appropriate team, provide requested services, communicate with clients and agents, maintain internal records, protect the website from spam or abuse, and operate administrative reporting.
Essential security and routing functions may use session cookies, CSRF tokens, human-check tokens, or browser storage required for the website to work. Optional analytics are disabled until a visitor accepts analytics through the Cookie and Privacy Preferences interface. Visitors can reject optional analytics or update their choice later using the footer preferences link.
The website may use Microsoft Graph for email delivery, internal CSV reporting, Google Places for public rating display when configured, Facebook or event embeds when configured, and Microsoft monitoring only when enabled by environment feature flags. Google Analytics, Meta Pixel, Microsoft Advertising UET, Microsoft Clarity, heatmaps, and session replay are not enabled by default. Vendor use and BAA status must be reviewed and approved for each exact service before analytics or monitoring is enabled.
Sensitive form content, names, email addresses, phone numbers, support messages, health-related intent, and other user-entered text are not intentionally sent to analytics providers. Cookie consent is not a HIPAA authorization. Any workflow that may disclose health-related or otherwise sensitive information to a vendor requires documented legal and security approval and applicable agreements before being enabled.
When a visitor accepts, rejects, customizes, withdraws, or updates privacy preferences, the site records a minimized consent audit entry with a pseudonymous session identifier, timestamp, action, selected categories, policy version, banner version, route, locale, and coarse browser class. Raw IP addresses, form content, names, emails, phone numbers, and PHI are not intentionally stored in consent records. Current retention target: 365 days unless adjusted after legal review.
We implement reasonable administrative, technical, and organizational safeguards to protect submitted information. We retain personal information and consent records for as long as necessary to fulfill operational, legal, reporting, and compliance purposes, subject to final retention schedules approved by the organization.
Depending on your jurisdiction, you may have rights to access, correct, delete, object to, or restrict processing of personal information. You can reject optional analytics or update your preferences using the Cookie and Privacy Preferences link in the website footer.
This website is not intended for children under 18, and we do not knowingly collect personal information from children.
We may update this policy from time to time. Any changes will be posted here with an updated effective date and version. For privacy-related questions, contact Marketplace Insurance Exchange Group INC at contactus@marketplaceinsure.com or +1 (817) 500-5999. Legal counsel should review this policy before final publication.
[DRAFT — pending legal review] When you submit a request, we may contact you by phone call, text/SMS, or email about your request and related insurance services. We capture consent evidence including the date and time, source page, IP address, user agent, consent version, and the exact consent language agreed to. You can opt out by replying STOP to a text message, calling (817) 500-5999, or emailing us. We honor opt-out requests within 10 business days. Lead consent evidence should be retained for at least 4 years.